Crafting Unforgettable Journeys Across the UK

MyUKtrade Ltd Trading as MyUKtour, a limited company incorporated in England trading from 48 Queen Street, Wolverhampton, WV1 3BJ

Company number: 11065860 VAT number: 284 0003 37

We offer bespoke inbound travel services to customers that contact us through our website or referral. Our tailor-made travel services take place within the United Kingdom.

English Law
The contract between us will be governed by English Law and any dispute will be resolved exclusively by the English courts. Our Terms do not affect your statutory rights.

Data Protection
The protection of your personal information or data is extremely important to us. To respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material, we need to collect your contact details, such as your name and address. We will only process your personal data in accordance with our Privacy Policy for or about the purpose for which you have provided it (for example, arranging your tour) or as you have consented to our using it, or as permitted by data protection laws. General Data Protection Regulation ( GDPR) and a new UK Data Protection Act. We refer to this legislation as data protection laws.

You may ask us what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. You may also withdraw your consent to receiving marketing material or other communications from us at any time by unsubscribing to our e-mails or otherwise contacting us.

Website Content
We take reasonable care to ensure the accuracy of the information contained in our marketing material is correct and up to date. We also require regular updates from our suppliers (hotels and activity suppliers) on a regular basis to be able to provide our customers with accurate information.

Rates and Packages
A ‘package’ is a pre-arranged combination of at least two travel services. Examples are accommodation, tours and ticket purchase. We cannot be made responsible for any additional services/accommodation that have NOT been booked through MyUKtour.

Guides and service providers

Our professional guides and drivers are fully trained. Our Driver-Guides can offer guided tours at most places of interest, venues, towns and cities on our itineraries. At some locations our guides do not have the authority or knowledge to conduct guided tours. Options for another ‘local’ provider or audio guides can be purchased subject to availability and payment of additional fees.

Booking Conditions
All travel services are subject to availability at the point of payment of a 20% deposit. We reserve the right to refuse to accept and/or not to proceed with any booking at any time for any reasonable reason. Once the contract is made between us we will use reasonable skill and care to perform our obligations to you.

Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the ‘lead name’ for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract.

Payment/Cancellations
All bookings must be paid in full before the hiring commences, unless stated otherwise. A deposit of 20%, plus accommodation costs that have to be paid in advance, is required at time of booking to cover tour design, booking and set up fee. The balance is required 30 days prior to commencement of booking after which time no refund will be given. There will be no refund given once monies are paid to MyUKtour unless in exceptional circumstances.

There is a 4.0% surcharge if paying by credit card. Wire transfer details are available on request

Holiday insurance is the client’s responsibility. We strongly recommend that holiday cancellation insurance is taken out at time of booking. A cancellation invoice will be supplied for insurance claims if required.
If the deposit is not paid in time we shall cancel the booking. If the balance is not paid in time we shall cancel the booking.

Opening hours

The Company is open 24 hours a day, 365 days a year. However, we do not run tours on the 25th of December.

Hire Price

The hire price is guaranteed to remain the same as quoted at the time of reservation so long as no alteration has been made to the itinerary after the reservation has been made. Any alterations made to the journey itinerary after the reservation has been made will be charged accordingly.

Prices & VAT

Quotations are based on the duties outlined by clients and our estimated time to leave from our base, complete the services and return to base. Extra journeys or duties requested by clients on the day, where possible, will be charged at the hourly rate. Please note that VAT at 20% is applicable to all transport services. Quotation prices are valid for 7 days from the date of issue.

Amendments to bookings
Please ensure when booking that accurate details are provided. Any subsequent changes after your confirmation has been issued may not be possible due to other commitments. Notice of the amendment must be given in writing/email to the Company.

Costs

Fuel and any parking costs incurred on a tour are included in the original quote. However, if parking tickets are issued to our drivers/vehicles as a result of passenger instructions then the client named on the contract will incur additional costs to cover these.

Waiting time

Transfers only – Waiting time will be charged, at our discretion, at our basic hourly rate based on our current tariff at the time of journey.

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.
Vehicles

The Company aims to provide our clients with the vehicle the group booked, at all times, however we reserve the right to provide a similar vehicle if such vehicles are not available. The Company reserves the right to sub-contract to other companies should the need arise.

Insurance

The vehicles/drivers of The Company are fully insured including Public Liability Insurance. We do not accept responsibility for any theft or damage to goods except where such theft or damage was a direct action by one of The Company’s employees. We do not accept responsibility for bodily injury, sickness or death to any other person except where such injury, sickness or death is caused directly by a member of The Company’s staff.

Airport transfers – non arrival

Airport to City Centre transfers should take no more than 1 hour, we therefore include 1 hour in our executive transfer rate. If following a reservation the client fails to arrive on the flight detailed at the time of reservation then the chauffeur shall wait for a maximum of 1 hour starting from the flight’s expected arrival time. An extra charge will be incurred for any additional hours. This will be charged at our basic hourly rate from the current tariff. If after this time the client fails to arrive, NO REFUND will be issued.
Airport arrivals delays
The Company will monitor the flight progress based on information available. The chauffeur shall amend his arrival time accordingly, if however, the flight arrival timeis amended due to delays following the chauffeur’s arrival at the airport, then additional waiting time will be charged at our basic hourly rate from the current tariff. If, as a result of extreme delays, the chauffeur is required to return to the airport in order to collect the client, then this will be at the convenience of The Company. The Company is obliged to carry out other pre-booked reservations, and cannot cause delays and inconvenience to other clients as a result of flight delays.
To ensure that a vehicle is available for your late arrival please inform our office as soon as you are aware of any delay to your arrival time.
Delays
We do not accept liability for delays caused by unavoidable traffic delays/accidents, bad weather conditions, or delays caused by third parties such as ferry companies, hotels or any other third party contracted on your behalf

Route
The route taken is at the driver’s discretion. The driver will take the best possible route and in the event of heavy traffic congestion, he/she will amend the route if necessary and endeavour to deliver passengers to their destination on time. The Company do not accept responsibility for any delays or missed appointments/travel arrangements. Always allow plenty of time for your journey.
Speed
The driver will always drive at a reasonable speed.
Dogs
Guide dogs are allowed in our vehicles but must be declared at the time of reservation.
Complaints
If for any reason you are unhappy with an aspect of your journey or a member of our staff please make your comments known to the driver at the time of the incident. If you wish to make a complaint in writing, please send to ’MyUKtour, 48 Queen Street, Wolverhampton, WV1 3BJ, United Kingdom’.
Illegal material
The carrying or use of any illegal drugs or weapons in our vehicles is forbidden.
Responsibility
The Company DOES NOT accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers travelling in our vehicles unless caused by a member of our staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle do so at their own risk.
Luggage
All luggage is to be placed in the luggage compartment provided. The driver must agree to any item the client wishes to take into the vehicle with them.
Doors

Our staff will be responsible for opening doors of vehicles when safe to do so. No doors will be opened until the vehicle has come to a complete halt.
Damage
If any of our vehicles is damaged or soiled as a result of passengers’ actions, we will charge the client named on the contract fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.
Gratuities
Gratuities are at the client’s discretion and are not included in the price. If the client wishes to make a gratuity payment, he/she may request this be charged at their discretion.
Privacy Policy
We care about your privacy and are committed to keeping information about you confidential. This includes any information you submit to us by email or by phone, or in person whenever you travel with us.
Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding quotations or bookings they have placed with us. We use the personal information collected to administer and deliver our tour services. In connection with the delivery of our tour services, we may share the personal information with third-party partners who help deliver or administer the tour services, but they are only permitted to use the information in connection with the delivery or administration of our tour services.
At no time do we retain or store client’s credit card details. We strongly recommend that no credit card details are sent by email at any time. We use Square to process credit card transactions, and that company does not use the credit card or personal information for any purpose other than to fulfil the specific purchase transaction.